BWWC Ltd: Privacy and Cookie Policy

Privacy Policy

The BWWC.co.uk and grantarmshotel.com websites ('The sites') are operated by BWWC Ltd, 25 The Square, Grantown-On-Spey, PH26 3HF (BWWC).

We have a legal obligation under the Data Protection Act to ensure that all information held and processed about you complies with the principles of the Act.

We also have responsibilities under the EU Privacy and Communications Directive to ensure you understand how our website works regarding cookies, online privacy and your browsing experience.

This Privacy and Cookie Policy details how we ensure information about you is kept secure and confidential and how we use cookies on our site.

Please read this policy carefully as once you use this site and/or any of our services or products you will be regarded as having accepted this policy. In particular, it means that you consent to cookies being used, as described below. BWWC.co.uk and grantarmshotel.com adopt an approach of 'implied consent' whereby you are given clear and accessible information about the cookies we use, and by choosing to use the website, you are consenting to the use of cookies for these purposes.

If you do not accept this Privacy and Cookie Policy please do not use this site.

The Data Protection Act:

BWWC.co.uk Limited (company number 6615303) is the data controller. Our registered office is 25 The Square, Grantown-On-Spey, PH26 3HF. If you have any queries about this Privacy Policy, please feel free to contact us at the above address.

The Data Protection Act puts obligations on users of personal information and lays down principles for its use. One principle states that information has to be processed fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us.

If we are requested to provide any information to assist with law enforcement enquiries, we will do so.

The information we hold:

The information we gather online about individuals is limited to name and email address. If you wish to email us via the 'Contact Us' button, we will ask for additional information including your telephone number. You should not include any personal information in these emails.

We will only use this for the purpose specified when you gave us your information and it will not be passed to any third party, other than to fulfil your request where relevant.

If you would like to feedback any information about your stay at the Grant Arms Hotel, we will publish your name if we show your views on our website.

Cookie Policy

About Cookies

Cookies are small text files that are placed on your computer (or other device you use to access the internet) by the websites that you visit, or companies that advertise on them. We use the term 'cookie' to refer to cookies and other types of file (including pixel tags), all of which are slightly different, but do a similar function.

There are many different types of cookies, which differ in terms of how intrusive they are to your browsing experience. You can learn about cookies and how to control them at www.aboutcookies.org. The main types are:

BWWC Use of Cookies

BWWC respects the privacy of customers using its site. The Sites are designed to provide information about our services. We monitor usage of the site by tracking your IP Address and automatically recording your activity around the site on the Web Server. BWWC may share aggregated activity information with advertisers, business partners, sponsors and other third parties (For example: we may disclose how frequently the average user visits the site). However, (unless otherwise required by law) we will not identify or disclose personal information about you.

The BWWC.co.uk site uses cookies for the following reasons:

  1. We may use performance cookies to help us analyse the way our customers use the site, including information about your computer, your domain name, IP address, operating system, browser version, how long you stay on a page, the route you took to navigate through the pages and the website you visited prior to reaching our site. We use Google Analytics for this purpose. This also helps us measure the effectiveness of our site features, offerings, advertisements, and e-mail communications (by determining which e-mails you open and act upon).
  2. We send out regular information by email including our regular newsletter “The Watcher”. These emails will contain a tracking cookie which allows us to identify whether the email has been opened. This does not include any personal information about you.

If you do not wish to receive cookies then you can disable these within your browser (this will not normally apply to pixel tags and the other file types). The Help portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies (including those from specific websites), how to have the browser notify you when you receive a new cookie, or how to disable non-essential types of cookies. However, this may mean that not all of the functions of the website will be available to you.

Other sites

This Privacy and Cookie Policy applies to the Sites only. We do not exercise control over third party sites displayed when you have clicked through from the Sites. These third party sites may place their own cookies or other files on your computer, collect data or collect personal information from you.

Your rights

Under the Data Protection Act you have the right to access any information we hold about you on our records. The Act allows us to charge a fee of £10 to receive this information. If any details are inaccurate or incorrect, please let us know and we will correct them.

You have the right to opt-out of the use of cookies. You will need to do this at browser level, or not use our website. If you disable cookies at browser level, some functions of the site will not work correctly.

E-mail

If you email us, or give us your e-mail address, we will keep a record of it. We may use it to contact you occasionally about other products and services that may interest you, unless you ask us not to do so. If you wish to be removed from our mailing list at any time, simply click here and you will be removed immediately. We will not give your e-mail address to any third parties.

Telephone calls

We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.

Last updated: May 2012

Telephone: 0800 043 8585 | Email: booking@bwwc.co.uk | View our Privacy Policy

© BWWC LTD, 25 THE SQUARE, GRANTOWN-ON-SPEY, PH26 3HF

All special events, suggested itineraries and programmes are subject to availability and liable to change without notice.